Refund policy

At RoyalGrill, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

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1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at:
Email: contact@royalgrill.store

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2. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Final sale or clearance items (if applicable)
• Personalized or custom-made products

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3. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days

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4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the email below.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable
• We recommend using a trackable shipping service

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6. Return Address

RoyalGrill

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7. Contact Us

If you have any questions about returns or refunds, please contact us:

Brand: RoyalGrill
📞 Phone: +1 337-376-8664
📧 Email: contact@royalgrill.store

 

Last updated: 26/04/2026