Shipping policy

This Shipping Policy explains how RoyalGrillprocesses, handles, and delivers your orders.


1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you.


2. Shipping Time

Estimated delivery times:

  • Standard Shipping: 5–7 business days
  • International Shipping (if applicable): 7–15 business days

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.


3. Shipping Costs

Shipping costs are calculated at checkout, if applicable. Some promotions may include free shipping.


4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–36 hours to become active.


5. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address.

We are not responsible for lost or delayed shipments caused by incorrect address information.


6. Delays and Lost Packages

Delivery delays may occur due to:

  • Carrier issues
  • Customs processing
  • Weather or external events

If your order is significantly delayed or appears lost, please contact us for assistance.


7. Customs, Duties, and Taxes

Customers are responsible for any customs fees, import duties, or taxes applied to their order, depending on their country.


8. Contact Information

If you have any questions regarding shipping, please contact us:

Email: contact@royalgrill.store
Phone: +19707840653